For those who read my previous post about Neighbours and their treatment of infant sleep problems, here is an update. I won't retype the entire letter, but will give you the gist of it here. Happily, it was not a form letter!
Basically, the script producer personally wrote back to me and said that the events in the storyline came from his own life experiences. He also stated that he didn't want to give the impression that it was the only way to tackle the problem and that the next time the issue is broached, they will look at it from a different perspective.
So I would just like to say: Writing letters actually can work. Woohoo!